1.1 Direct Contact Restrictions: Direct communication with the assigned cleaner is prohibited for the first seven (7) months of service.
1.2 Service Updates: We will provide regular updates, including before and after pictures of the cleaning work, to keep you informed.
1.3 Complaints and Inquiries: All complaints, suggestions, or inquiries must be communicated through us to ensure efficient management and consistent service quality.
1.4 Special Requests: Any schedule adjustments, special instructions, or additional services must be communicated in advance.

2.1 First-Time Clients: A one-hour deposit is required before the service begins. This deposit will be adjusted in the final invoice.
2.2 Payment Timing: Payment must be made after the completion of each cleaning round.
2.3 Cleaning Round Definition: A cleaning round refers to a single property or multiple properties cleaned during one scheduled session, as listed in the invoice.
2.4 Full Payment Requirement: If the cleaner has worked at the properties mentioned in the invoice, full payment is required.
2.5 Payment Options for Remaining Balance:

• Clients or customers can pay the remaining balance via bank transfer or web payment.
• Our company’s customer service office will inform you via email, text, or WhatsApp about the preferred payment method (based on customer request or our preference).
  2.6 Late Payments: Late payments may result in service suspension until the outstanding amount is cleared.

2.7 Website Payments:

• Clients must pay a higher deposit through the website payment method.
• The remaining balance must be paid via the preferred payment method (bank transfer or web payment) when the cleaner arrives.
• The deposit amount varies based on booking details and is determined by company policy makers and agents.
• The one-hour deposit policy does not apply for website bookings.

3.1 Client Responsibility: Clients must provide their own cleaning products and equipment.
3.2 Liability: We are not responsible for any damage caused by products or equipment supplied by the client.

4.1 Zero-Tolerance Policy: We maintain a zero-tolerance policy toward violence, harassment, or abusive behaviour.
4.2 Service Termination: Any such behaviour will result in immediate service termination without a refund.

5.1 Policy Purpose: Our payment and communication policies are designed to establish mutual trust and ensure a smooth partnership.
5.2 Client Cooperation: Your cooperation in following these terms is highly appreciated.

6.1 Service Updates: We will keep you updated on all service-related matters.
6.2 Before and After Pictures: Regular updates, including before and after pictures of the cleaning work, will be provided.
6.3 Schedule Changes: Any changes to the schedule or special requests must be communicated in advance for accommodation.

7.1 Limitations: While we strive to provide high-quality service, we are not liable for:

• Damage caused by cleaning products or equipment supplied by the client.
• Pre-existing damage or wear and tear in the property.
  7.2 Valuables: Clients are responsible for securing valuables before the service begins.